Last updated: October 11, 2026
Ledger Essentials is operated by JNG Tax & Advisory LLC (“we,” “us,” “our”). This policy describes how we collect, use, and protect your information when you use our web application.
When you sign up, we collect your email address, display name, and an optional referral code. If you subscribe to a paid plan, Stripe processes your payment information — we never store your credit card details.
We store the messages you send and the responses you receive so you can continue conversations across sessions. Messages are associated with your user account and are not shared with other users.
A participating firm may sponsor a guest chat at a firm-specific Ledger Essentials page. Guest chat messages and assistant replies are processed to provide the service, but the sponsoring firm cannot read message content through its owner dashboard or owner APIs. The firm can see a limited conversion history containing the contact event type, time, amount, and charge or noncharge reason. A booking or phone click may be recorded after a successful reply; the visitor is never charged by Ledger Essentials.
You may optionally provide your business type, industry, and accounting basis to receive more relevant answers. This information is stored in your profile and can be changed at any time.
We collect basic usage data such as message timestamps and response source tags (e.g., whether an answer came from our knowledge base or general knowledge) to improve the quality of our service.
We use the following third-party services:
Your account data and chat history are retained for as long as your account is active. If you delete your account, your data will be removed within 30 days. Anonymized, aggregated analytics may be retained indefinitely.
Firm-sponsored guest sessions expire after 24 hours. Guest chat content has a 30-day retention target: a protected cleanup runs daily to delete content that has been stored for 30 days or longer, so deletion is not guaranteed at the exact 30-day instant. Firm owners can also delete their firm's guest chat content. Financial records may remain with a non-PII conversation identifier, but without message content. Short-lived session and abuse-prevention hashes are retained only for their active operating windows.
We use industry-standard security measures including encrypted connections (TLS), row-level security on our database, and secure authentication. However, no system is 100% secure, and we cannot guarantee absolute security.
You have the right to:
To exercise these rights, contact us at support@jngtaxadvisory.com.
Ledger Essentials is not intended for children under 13. We do not knowingly collect information from children under 13.
We may update this policy from time to time. We will notify you of material changes by posting a notice in the app. Continued use after changes constitutes acceptance.
If you have questions about this privacy policy, contact us at:
JNG Tax & Advisory LLC
support@jngtaxadvisory.com